COMMON QUESTIONS - WEB SITE & ONLINE BOOKING

You are likely misunderstanding how a credit card authorisation works. When you place an order you are sending us an "Authorisation" for the amount of that order. This means that you bank will place a hold on that money in your account in order to gu...

You can book all the tours, transportation and accomodation options on this site by using the online booking system. You simply fill in the booking form on the product page you are interested in , add it to your cart and when you have all the items y...

When you place an order with our online booking system you are sending a request for us to make a booking but we still need to process your booking, check availability and confirm everything before we send you a ticket or voucher. For so many tours a...

If you are receiving an error that says "15005 Declined" this means that your card issuer / bank is refusing the payment and it is not a problem with our site. It is actually an indication that our web site is working 100% perfectly as it means the a...

If you placed an order online with us using credit card or paypal then when you do you send us an AUTHORISATION for the amount of the order - this is NOT a charge but it is your bank or paypal guaranteeing to us that the funds will be there should we...