PRIVACY POLICY

1. Overview

Users of the Kanootours.com website are required to register an account or supply their details as a guest account, in order to purchase any products. This information will not be shared with third parties or used for any other purposes other than process bookings and to contact the user for feedback about our service. We reserve the right to contact registered users to help with using the booking system or website. We will delete any user accounts upon request.

2. Information we collect

The user account registration collects and stores the following information:

• - Name (first name(s) & surname(s)), address, country of residence, passport number, nationality, food requirements

The account registration will also store any optionally provided information such as:

• - Phone number, medical conditions and additional notes or details

This information is stored in an encrypted database. Any credit card information given during a booking process is not stored and is only used during that booking process (we do not have access to the credit card information ourselves)

3. Information security

The Kanootours.com web site is secured using a SSL (secured socket layers) certificate. During the checkout process you will be using  a secure page (starting with "https") to enter  any credit card details which are then processed by the merchant processor. After a user submits his/her credit card details these are processed via a secure page by the Paypal processing gateway. We do not store the credit card details and these are only used during the credit card processing. We do not have the ability to "charge your card", it is only possible that you "send" us a payment. We do not have access to your credit card details during the transacion.

Our web server is fully secure and has passed the PCI DSS security standard checks and regular scanned by an authorised 3rd party certification company  (every 3 months) in order to maintain this certificate.

4. Accessing and changing your information

Users can change and update their user account information via the “my account” link that shows on the top right hand side. Simply log in with your email address and password to access all you information.

Users can request a password reset going to the "my account" link on the top  right hand side and choosing "forgot password" this will request your email address and send you a new password.

Users can request that their account is deleted or request other help with account maintenance by emailing the request via the contact page.

5. Do we use "cookies"?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Chrome, Firefox or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. 

For the exhaustive list of cookies we may collect see the List of cookies we collect section.

6. Sharing of information

We reserve the right to share the information you provide us with our contracted representatives and partner agencies in order to fulfill your order and to provide support services. We will not share your information for other reasons beyond this including to third parties for unsolicited use such as publicity purposes.

7. Your consent

By using our site, you consent to our privacy policy.