Privacy Policy

This privacy policy sets out how Kanoo Tours uses and protects any information that you give Kanoo Tours when you use this website. Kanoo Tours is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Kanoo Tours may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.


1. Overview

Users of the website are required to register an account or supply their details as a guest account, in order to purchase any products. This information will not be shared with third parties or used for any other purposes other than process bookings and to contact the user for feedback about our service. We reserve the right to contact registered users to help with using the booking system or website. We will delete any user accounts upon request.


2. Information we collect

The user account registration collects and stores the following information:

  • - Name (first name(s) & surname(s)), address, country of residence, passport number, nationality, food requirements

The account registration will also store any optionally provided information such as:

  • - Phone number, medical conditions and additional notes or details

This information is stored in an encrypted database. Any credit card information given during a booking process is not stored and is only used during that booking process (we do not have access to the credit card information ourselves)


3. Information security

The web site is secured using a SSL (secured socket layers) certificate. During the checkout process you will be using  a secure page (starting with "https") to enter  any credit card details which are then processed by the merchant processor. After a user submits his/her credit card details these are processed via a secure page by the Paypal processing gateway. We do not store the credit card details and these are only used during the credit card processing. We do not have the ability to "charge your card", it is only possible that you "send" us a payment. We do not have access to your credit card details during the transacion.

Our web server is fully secure and has passed the PCI DSS security standard checks and regular scanned by an authorised 3rd party certification company  (every 3 months) in order to maintain this certificate.


4. Accessing and changing your information

Users can change and update their user account information via the “my account” link that shows on the top right hand side. Simply log in with your email address and password to access all you information.

Users can request a password reset going to the "my account" link on the top  right hand side and choosing "forgot password" this will request your email address and send you a new password.

Users can request that their account is deleted or request other help with account maintenance by emailing the request via the contact page.


5. Do we use "cookies"?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Chrome, Firefox or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. 

For the exhaustive list of cookies we may collect see the List of cookies we collect section.


6. Sharing of information

We reserve the right to share the information you provide us with our contracted representatives and partner agencies in order to fulfill your order and to provide support services. We will not share your information for other reasons beyond this including to third parties for unsolicited use such as publicity purposes.


7. Your consent

By using our site, you consent to our privacy policy. 


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website.


Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


List of cookies we collect

The table below lists the cookies that we may we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.