We are an official ticketing agent for the buses we offer and we do not operate these services ourselves. The service we offer is just for booking the seat and issuing you with the ticket. Our descriptions of what is included are based on the information provided by the operator and should they change that without informing us we are not responsible.
We are not responsible for any of the included services malfunctioning or not being available (for whatever reason) on the day of your trip and no refunds can (or will) be given for such issues. We providing a ticketing service only and any complaints about the service on the day need to be directed to the bus company.
The following are examples of things that are beyond our control and we are not responsible for:
The following are examples of things we ARE responsble for :
TYPES OF BUS SEAT
In South America there are several different standards of bus seat and also different naming conventions. We use the naming convention provided by the bus operator. We can not be responsible for you mis-understanding what a certain bus type is but we provide some basic guidelines here to help you understand.
In some countries there are some services called "Executive Cama" or "Suite Cama" which will offer the highest quality with Cama seats (likely to around 170 degrees reclining) with some extra features such as more space between seats and sometimes personal video screens for example. There are no executive or suite cama services in Bolivia and the highest level is Cama 3 FIlas (which means with three rows of seats only and not 4 like on standard buses) and this is not available on all routes.
"TOURIST BUS" AND "LOCAL BUS"
Where we use the phrase "TOURIST BUS" we are referring to a service that is aimed at tourists and might have services like hotel pickup and/or english speaking attendent included (what is included and not included is indicated on the product page). Where we use the phrase "LOCAL BUS" we are referring to a service that is not specifically aimed at tourists (although tourists still use them). So this will not include hotel pickups or an english speaking guide. It does not refer to the quality of the bus , just the target market and type of operator.
And a final note...
We have had a few instances of people complaining that there were "locals" on their "tourist bus" service - to clarify, ourselves and the operators do not stop locals from purchasing tickets on tourist bus services as this would be both illegal and racist. Nationals of all the countries we work in have as much right to be a tourist and use tourist bus services (or use them for whatever reason they have) as every other nationality. We do not accept complaints of this nature.