Users of the Kanootours.com website are required to register an account or supply their details as a guest account, in order to purchase any products. This information will not be shared with third parties or used for any other purposes other than process bookings and to contact the user for feedback about our service. We reserve the right to contact registered users to help with using the booking system or website. We will delete any user accounts upon request.
2. Information we collect
The user account registration collects and stores the following information:
- - Name (first name(s) & surname(s)), address, country of residence, passport number, nationality, food requirements
The account registration will also store any optionally provided information such as:
- - Phone number, medical conditions and additional notes or details
This information is stored in an encrypted database. Any credit card information given during a booking process is not stored and is only used during that booking process.
3. Information security
The Kanootours.com web site is secured using a SSL (secured socket layers) certificate. During the checkout process you will be directed to a secure page (starting with "https") before any credit card details are processed. After a user submits his/her credit card details these are processed via a secure page by the Paypal processing gateway. We do not store the credit card details and these are only used during the credit card processing. We do not have the ability to "charge your card", it is only possible that you "send" us a payment.
4. Accessing and changing your information
Users can change and update their user account information via the “my account” link that shows on the top right hand side. Simply log in with your email address and password to access all you information.
Users can request a password reset going to the "my account" link on the top right hand side and choosing "forgot password" this will request your email address and send you a new password.
Users can request that their account is deleted or request other help with account maintenance by emailing the request via the contact page.
5. Do we use "cookies"?
6. Sharing of information
We reserve the right to share the information you provide us with our contracted representatives and partner agencies in order to fulfill your order and to provide support services. We will not share your information for other reasons beyond this including to third parties for unsolicited use such as publicity purposes.
7. Your consent