www.kanootours.com

Booking is easy but you must provide all the required information in order to avoid delays and give yourself the best chance of getting the dates you are requesting.If you do not supply the required information we cannot be responsible to any delays or problems.

To complete a booking simply follow these steps:

• Choose from the menus on the right hand side to navigate through the types of tours and transport we offer or simply search for what you want using the product search box on the right hand side.
• Read the product details and make a note of what information we require. You will supply all the information we need in the form at the bottom of the product item. ALL THIS INFORMATION IS REQUIRED.
• If you are booking for more than one person you need to fill in the information for each person and then add this each time to the cart for each person (each product is for one person only - you ust fill in teh form and add it to teh cart for each individual)
• When you have finished adding what products you wish to purchase click on SHOW CART on the right hand side menu.
• Check the cart contents to confirm the amounts, information and products are correct. Add or delete if required.
• Click on CHECKOUT to proceed to the customer login section
• If you have shopped before with our online system then login with your username and password. If this is you first time then choose NEW? Please provide your billing information -  which will present you with a form to fill in. Items with  * next to them are required items. Please make sure this information is correct as it is used for processing bookings.You must agree to the Terms of Service in order to create an account and make bookings.
• Once logged in proceed to the checkout page and this will show the total amount payable. You will notice a 5% charge has been added onto the total. This is to cover credit card/paypal fees. Lower down the page is an area for you to provide the IMPORTANT BOOKING INFORMATION. You are required to agree to the terms of service before confirming your order.
• After clicking the CONFIRM ORDER button you will be taken through the payment process using your chosen credit card or  the paypal system.Credit cards are actually processed through a paypal gateway and this system is secure.
• Once you have placed you order and paid using paypal you should receive an email confirmation to the email address you specified in your account.This will show details of your order and the status PENDING. This confirms we have the order and we will process it as soon as we can.We will only proceed with orders that have been paid in full.
• We will check the order, contact you if we require any further details, and check that payment has been received correctly.If there are any problems we will contact you by email.
• Once an order has been checked and we have payment we will proceed with the booking and send you a confirmation email when we have confirmed the availability. If there is no availability we will email you to let you know and inform you when the next availability is. We will also send you any further details you might need and if possible e-tickets and vouchers.If paper tickets are required we will confirm and give you instructions for collecting your tickets.
• At any stage you can  send an email to us to ask about your order. Please quote the order number in your email when contact us.

If there is something you wish to book that you cannot find in the online system then email us your request and we will get back to you as soon as possible. We can arrange private tours, transport and are adding new options all the time.