www.kanootours.com

Internet booking is a service to help people book in advance to fit tours into their schedules but it does have some restrictions and limitations.  Please read the booking conditions and guidelines carefully to ensure you understand them. If you have any questions please contact us by using the  link on the left hand side.

• A reservation made via our shopping cart system is a request for a service and NOT A CONFIRMED BOOKING.These requests are  "pending reservations". Until you receive a confirmation from us informing you that your reservation is "confirmed" or that we are not able to fulfill your reservation the status remains as "pending".
• Some tour descriptions include a recommendation for how far in advance you should book in order to have the best chance of a confirmed booking.This times can change during busy periods so always book as far in advance as possible.As a general rule you should try to give at least 2 or 3 days notice and more during the high season.
• The tour prices shown are prices converted from Bolivianos to US$ to enable booking via the internet. Prices can change during busy periods and can be slightly different when purchased direct in our offices due to exchange rate changes.No refund for these differences can be given ( we wont add additional fees on top either)
• Bookings are paid for using the PAYPAL system and there is a processing charge of 5% (on top of the prices shown in product descriptions) automatically added during the checkout procedure. Paypal is easy to sign up for and accepts all credit card types.
• If a tour/ booking is canceled or we could not confirm due to availability then a full refund will be given via the paypal system.
• Some tours require a minimum amount of people to be signed up and often this minimum is only reached the day before the tour leaves. In these cases we may confirm your booking as "conditional" which means you have a confirmed place for the tour but the tour will only go ahead if the minimum about of people are booked.These tours usually go however.
• For many tours and some buses we can provide a voucher via email but in some cases you will need to collect a paper ticket from us before the reserved time. This is indicated in the product descriptions and you will be reminded in any confirmation emails.
• If you cancel a tour or transport booking we will do our best to give you a full refund but will deduct any costs incurred by ourselves from the refund. These amounts depend on the tour/transport and the amount of notice given. Please read out cancellation policy for full details.